Procedure – Creating a New Email Account Verify with the customer what their corporate domain is. (ie www.corporatedomain.com.) Find out from the customer what user name they want (it. ____@domain.com) with a password for each email account. Login to Merak Mail. If you do not have access to this, simply contact the tech person to set up the domain on the server for you. First go to File – Connect. You will need your own password to login. If the domain is not yet in the list (the domains are alphabetized) left click inside the list and click New Domain. Type in the domain name (http:// or www is not required). Click Save. It will automatically add to the list on the left. Find the domain from the list on the left and right click on the domain. Click Add- New User. Type in the customer’s name for Alias, the full email account for Username and input the password the customer requested. Click Save. If the customer wants the email address to be forwarded to another email account, you will type this email account into the Remote Address field and click Save. To set up the account in the customers’ Microsoft Outlook program, simply have them click Tools – Email Accounts. Click Add a new email account and click Next. Select the POP3 option and click Next. Type in the customers’ information here. The incoming and outgoing mail server will be mail.theirdomain.com. Be sure to type in the complete email address in the User Name box. Leave the Secure Password Authentication box unchecked. Click Next. You will see a Congratulations message and simply click Finish. Have the customer click the Send/Receive button to make sure they receive an email from Outlook thanking them for setting up Outlook. Or try sending them a test email. If the email is not rejected, the email has gone through!